Enquiry classification.
Organise emails and tickets by topic, urgency and department under your rules.
Let’s discuss this taskThe starting
information.
- Support email
- Tickets
- Assignment rules
Authorised sources, connected to your operating instructions.
Organised enquiries
- Topic and category
- Suggested department
- Exceptions to handle
Prepared according to your rules and review process.
The work today
Requests arrive in one channel but concern different teams and problems. Reading and routing them manually slows down the first response.
What we automate
The workflow analyses the content, proposes a category and owner, and flags missing details. It can apply assignments supported by the connected system within approved rules.
What you gain
A more organised queue, with uncertain cases highlighted for the owner.
Your control
Critical requests, ambiguity and exceptions are handled by people.
Where it makes a difference
Support teams handling enquiries using tickets, manuals and documentation.
Bring this workflow
into your business.
We define the sources, expected result and boundaries of a first pilot together.